FAQ's

Behind Brunoff.com are people just like you. Courteous, professional, friendly, very knowledgeable staff ready to offer an outstanding customer service.

It's free. We are offering the postage worldwide; please see our shipping policy page for more information.

Depends on where are you from. We work with three different couriers depending on the delivery country and they have different time scales, you can take a look at our shipping policy page for more information about time scales, if your country is no listed, please contact us.

Yes you can, we do not have an open shop but we can arrange the collection, please contact us.

In addition to your statutory rights, we offer you 14 days to change your mind on any purchase provided the following conditions are met:

• The watch is returned in the perfect condition in which it was received.
• The gift box, guarantee card, authentic tags and all instructions booklets are returned with the item.
• The watch is returned with the return form and RA# (return authorization number). For more information, please refer to our returns policy and refunds policy.

Before an item leaves our warehouse, it goes through a complete quality control to insure that items are free of faults and are the right item, comparing with the invoice and order note. If, when you receive your item, there are noticeable discrepancies, faults or damages, you must let us know within 48 hours.
For more information, please refer to our returns policy and refunds policy.

In order to return or exchange an item, you need a Return Authorization Number (RA#), it will help us and our staff to know who you are and why you are returning and item, so, we will be able to provide a better service.

• To request the RA# please send us an email.
• The RA# does not guarantee final disposition and all returns are subject to final inspection.
• RA# are valid for 5 business days, this date cannot be extended.
• Write the RA# clearly and legible outside of the package.
• You must include a return address outside of the package.

All our items have VAT included accordingly with Portuguese law (20%), and an invoice will be sent with your item. If you are VAT exempt and you want a refund of your VAT you should contact us by email or fill our contact us page.

Depending on your country's laws and if you are not an EU country, you may be subject to import duties and taxes on your purchase. Your charge from Brunoff includes only the cost of your item(s) and the cost of shipping; you will be responsible for paying any additional import duties and taxes at the time of delivery prior to your package being released to you. Please note that we have no control over these charges nor can we predict accurately what they may be. Customs and taxation policies vary widely from country to country so please contact your local government office if you'd like more information.

Brunoff is proud of having a very dedicated customer service team. If you need further assistance do not hesitate to contact us:

• At our contact us page, using the form here;
• Email us here;
• Telephone: (00351) 210 845 291;
• Mail us to:
  Brunoff Watches Company
  Rua António Aleixo, Lote 58
  Marquesa II, 1a Fase
  2950-679 Quinta do Anjo
  Portugal

We are very proud to know that you want to resell Brunoff watches, please our form at Become a Retailer page.

Brunoff is committed to respect and protect the privacy and security of your personal information, our privacy policy describes the information we collect and how we use it. We will only use the information that we collect about you lawfully (in accordance with the Portuguese Data Protection 67/98). By using this website, you consent to our privacy policy, please read it here.

As a matter of Brunoff policy, every email with a question in it will be answered. If you get no response, either we didn't get your email or you did not receive our reply. Many people have junk mail filters – please check to see if your email software has deleted the response from us. AOL occasionally blocks email from entire ISP's. If you have AOL account there is not much we can do about this. They do not normally block email for periods longer than 24 hours, so try email again the following day if your question goes unanswered.